Online professional learning: Lessons, challenges, opportunities
Open fishbowl
Jonathan Powles
University of New England
@jonpowles
Shelley Kinash
University of Southern Queensland
@KinashinAUs
Aliya Steed
University of New England
@afsteed
Jennifer Lawrence
University of Canberra
@jennyalawrence
Catch this session
Tuesday 5 December, 12pm - 12.30pm
Stream 2
Room R113
Abstract
Often, our default pedagogies for professional, authentic, and/or work-integrated learning start with face-to-face assumptions. The “placement” is the starting-point for many academics’ thinking about how to provide students with authentic experience of professional work, and the placement is predicated on the assumption of physical presence in the workplace. Often, academics’ experience of other pedagogical strategies for authentic learning – for instance, problem-based learning, role play, action research – start with an assumption of physical presence.
On the other hand, we now have many rich experiences of professional, work-integrated and authentic learning that have been situated online. This fishbowl session allows participants to share, analyse and learn from these experiences. What are the challenges and opportunities in moving role play or simulation online? What have MOOCs taught us about how people seek to develop their professional education? What technologies and tools exist to capture authentic learning in the workplace and curate these as online records of professional practice? How do employers respond or react to professional learning conducted online? What sorts of pedagogical and business models have universities adopted around online professional qualifications, and how do these differ from more traditional models? Given that the great majority of students who study online are simultaneously working, how have we or can we leverage this body of existing professional experience as part of students’ learning journeys?
About the authors
Jonathan Powles
Jonathan Powles’ role at UNE is to lead the strategic pedagogical direction of the university. With 18,000 online students, UNE is Australia’s oldest provider of distance and online education, with a rich history of delivering online, professionally-focused education in fields as diverse as agriculture, education, healthcare, business, law and the performing arts. Prior to taking up his position at UNE Jonathan held education leadership positions at a variety of universities in Australia and the UK, where he led and contributed to a number of online and professional-education curriculum innovations.
Shelley Kinash
Shelley Kinash returned to USQ as Director, Advancement of Teaching and Learning in 2017. Previously she was Director of Teaching and Learning at Bond University, where her major achievements were championing employability throughout the everyday curriculum; migrating the student evaluation of teaching to an online system; and supporting a whole-of-university approach to blended / technology-enhanced learning. She has over 200 publications including 3 books. The central tenets of Shelley’s research portfolio are student voice, learning experience and employability and academic development. Shelley has a long history of research and practice in employability. She has co-led two national strategic priority research projects (Supporting graduate employability from generalist disciplines through employer and private institution collaboration; and Engaging postgraduate students and supporting higher education to enhance the 21st century student experience).
Aliya Steed
Aliya Steed has led and contributed to the development of online professional learning programs at ANU for nearly twenty years. For much of that time she managed the educational design programs at the ANU College of Law, where she led the development of pedagogical strategies and technological environments for a national program in Migration Law and Practice; a fully-online and Australia-wide simulation-based Graduate Diploma in Legal Practice; and most recently an online, PBL-based Juris Doctor program. As Manager, educational design at ANU Online, she and her team support online innovation ANU-wide, including programs ranging through business, science, languages and health, and the development of ANU’s suite of MOOCs. In October 2017 she joined the University of New England as Manager, Strategic Learning Initiatives.
Jennifer Lawrence
As Teaching and Learning Fellow (transition pedagogy) at UC, Jennifer Lawrence has led the development and delivery of “Foundations of Professional Planning”, a first-year unit taken by nearly all undergraduate students. This unit supports students to identify their potential professional destinations, and develop a five-year plan to acquire the specific and generic skills required to reach that destination through a combination of curricular and co-curricular learning. The unit is delivered both face-to-face and online. Jennifer also led the development and delivery of UC’s related MOOC, “Navigating Your Professional Future”. Prior to joining UC, Jennifer taught in the secondary sector, where her foci included authentic learning and learning technology innovation.
What's in a name? The ambiguity and complexity of technology enhanced learning roles
Concise paper
Kate Mitchell
La Trobe University
@katevideo
Colin Simpson
Australian National University
@gamerlearner
Chie Adachi
Deakin University
@chieadachi
Catch this session
Tuesday 5 December, 11.40am - 12pm
Stream 6
Room T125
Abstract
With the growing ubiquity of educational technology, there has been an increased need for specialised practitioners to advise on and support technology enhanced learning (TEL) within higher education. Academic developers, instructional designers and educational technologists are all examples of these skilled individuals typically working in ‘third space’ that crosses complex boundaries - between the pedagogical and technological, and the academic and professional. However, role titles and descriptions of duties are often unclear at best, with a lack of consistent terminology used across institutions and in the literature. This can lead to confusion and tensions when working with multiple institutional stakeholders and exacerbates ‘the academic/professional divide’ in Higher Education.
This paper presents a synthesis of key literature related to contemporary TEL advisor and support roles in Higher Education alongside a preliminary analysis of the 37 recent position descriptions of these roles. The application of social practice theory as our conceptual framework enables us to further explore the significance of practices in these TEL roles. This paper offers a step forward to the ways in which clarity and consistency of these roles might be sought. Future implications of this study are included for further consideration.
About the authors
Kate Mitchell
Kate Mitchell currently works as a Senior Educational Designer at La Trobe University where she supports teaching academics to incorporate blended and online learning into their practice. She has longstanding experience as a learning designer and as a teacher across secondary, vocational and higher education sectors. She is a member of the ePortfolios Australia organising committee and is a founding member and co-convenor of the ASCILITE TEL edvisors special interest group.
Kate recently completed her Master of Education research thesis exploring vocational educators’ perceptions of the factors shaping their use of e-Learning, including the relationships between individuals’ beliefs and motivations alongside institutional and external factors. Her research interests cover e-Learning integration, educational design and academic professional development and she is currently involved in research projects exploring ePortfolio use within nursing and education disciplines.
Colin Simpson
Colin Simpson has worked as a Learning Technologist, Education Designer and Academic Developer since 2003 and currently works in the College of Business and Economics at ANU. He is a founder and co-convenor of the ASCILITE TEL edvisors special interest group.
Colin has extensive experience in the design and development of media and interactive resources and a particular interest in game-based learning and gamification, including the use of badges. He has presented at a wide array of national and international conferences on these subjects. He is a Certified Member of the Association of Learning Technologists (CMALT), a Fellow of the Higher Education Academy (FHEA) and an Associate Fellow of the Higher Education Research and Development Society of Australasia (HERDSA). Colin is currently undertaking PhD research at the University of Sydney into the ways that TEL edvisors can better support TELT practices in Higher Education.
Colin blogs at http://screenface.net.
Chie Adachi
Dr Chie Adachi has a PhD in Linguistics (The University of Edinburgh) and has taught/worked at universities in Japan, UK and Australia over the past 12 years. Her current research interests lie within the areas of digital learning and teaching in higher education, sociolinguistics and intercultural education. She currently works as a Lecturer within the central Learning and Teaching unit, Deakin Learning Futures at Deakin University, Melbourne. Since 2017 she has been involved with the ASCILITE Special Interest Group, TELedvisors, as one of the co-founders serving to create a collaborative space and empower advisors working within the area of Technology Enhanced Learning.
Dramaturgy: A sociological perspective for conceptualising Me. Us. IT in the context of online learning
Experimental session
Dawn Gilmore
Swinburne University of Technology, Faculty of Health, Arts and Design
@dawngilmore9
Catch this session
Monday 4 December, 3.30pm - 4.30pm
Stream 1
Room H102
Abstract
A dramaturgical analysis seeks to understand people’s everyday lives through the aspects of a theatre. I propose that this is a useful analogy for illustrating how students experience learning in an online subject. Based on this analogy, an online student is an actor who crafts performances within the front stage and backstage of a particular university subject.
At the start of this session attendees are introduced to three theatre stages. These stages are defined as the front stage (the LMS), the backstage online (internet websites and social media), and the backstage offline (conversations with family, friends, and colleagues). Following this, attendees will meet student-avatars who play the theatre roles of performer, cameo, extra, and stagehand. The creation of the student-avatars was informed by a fourteen-month study of online university students. During this time data was collected from 224 student observations, 120 questionnaires, 26 interviews, and the content analysis of 1,857 discussion board posts.
Each student-avatar will communicate their learning journey by briefly sharing how they experience learning in the front stage, backstage online, and backstage offline. Through their stories, their preferences and patterns for individual experiences, group experiences, and the tools they most commonly use for university related tasks come to light. With the student-avatars in mind, attendees will design a short learning experience that acknowledges how students enact multiple identities across the three performance stages. The learning experiences will be collated into an online book that will be shared with conference attendees. This book symbolises how we can harness our collective intelligence to support online students.
About the authors
Dawn Gilmore
Dawn Gilmore has over 15 years of practice and research in teaching and learning in higher education. She has worked in institutions in the United States, Australia, Japan, England, China, and most recently South Africa. She has a M.S.Ed. in Intercultural Communication from the University of Pennsylvania and a B.S.Ed. in Social Sciences from Temple University. Her Ph.D. research explored where and with whom university students experience learning. During her doctoral candidature she was a Visiting Scholar at in the Centre for Teaching, Learning, and Development at the University of the Witwatersrand (South Africa), where she researched the role of communities of practices in a Post Graduate Diploma of Higher Education. Overall, her research seeks to understand how students’ learning is situated across time and spaces. She also has broader interests in learning, community, and technology. Dawn is currently writing a book that is largely based on the content from this presentation.
CMALT cMOOC: Developing a scalable lecturer professional development framework
Full paper
Thomas Cochrane
Auckland University of Technology
@thomcochrane
Vickel Narayan
Auckland University of Technology
@vnarayan
Catch this session
Monday 4 December, 11am - 11.30am
Stream 2
Room R113
Abstract
This paper outlines the design stage of a project that reimagines lecturer professional development around a network of communities of practice scaffolded by a cMOOC (connectivist Massive Open Online Course), where sustained collaborative engagement with innovative teaching practice is recognised via established international peer-based professional accreditation pathways such as CMALT (Certified Member of the Association for Learning Technology). Informed by a design based research methodology, the CMALT cMOOC leverages a network of national and international collaboration and innovative teaching expertise, providing an agile and scalable framework to support the development of participants’ CMALT portfolios as evidence of critical engagement with new modes of practice and enhanced student outcomes. The cMOOC is designed based upon up-scaling the researchers’ community of practice (COP) model of lecturer professional development (Cochrane & Narayan, 2016c). Key to this model is the embedding of the scholarship of technology enhanced learning or SOTEL (Haynes, 2016), within lecturer praxis supported by a collaborative curriculum design process. The cMOOC provides a framework to support the development of lecturer COPs across a series of several weeks of participation throughout the academic year. The cMOOC is not conceptualised as a professional development course in the traditional sense, rather a mutual and collaborative initiative of willing participants to work together in order to enhance their understanding and knowledge of technology enhanced learning and teaching. Participation in the cMOOC is open, free and largely participant driven.
About the authors
Thomas Cochrane
Dr Thomas Cochrane is an academic advisor and senior lecturer in educational technology, the Centre for Learning And Teaching, Auckland University of Technology, New Zealand. Thomas is the coordinator of the Ascilite mobile learning special interest group, and a mobile learning researcher/practitioner. http://orcid.org/0000-0002-0192-6118
Vickel Narayan
Vickel Narayan is a Learning and Teaching Consultant at the Centre for Learning and Teaching (CfLAT) at the Auckland University of Technology.
PhD (Murdoch), MComp, PGDComp, GDHE, BSc (Comp Sc & Info Sys)
http://orcid.org/0000-0002-6833-706X
Future happens: Hack your way to influencing and changing pedagogical and technological strategy and practice
Experimental session
Peter Bryant
London School of Economics and Political Science
@peterbryantHE
Catch this session
Monday 4 December, 3.30pm - 4.30pm
Stream 4
Room L209
Abstract
Using the changehack approach successfully run in the UK for the last two years by Future Happens (http://www.futurehappens.org - a collaboration between two leading UK institutions, the London School of Economics and the University of the Arts, London), this experimental session is designed to collectively engage participants in changing the discourses around the role of technology in shaping institutional/faculty wide pedagogical change. This lightning changehack will generate approaches to scaling and sustaining the lessons and innovations that arise from grassroots practice into approaches that can be included in strategic thinking across disciplines, levels, cohorts and potentially across the whole institution.
This workshop will challenge you to think about the ways you are able to influence your institutions strategic direction and commitments to technology and learning and be a part of the conversation that shapes how they do it. Attendees will participate in a collective hack that draws on the power of the crowd to solve problems. Previous Future Happens hacks in the UK have collectively generated insightful, useful and pragmatic ways to bridge the discourses between the practices of learning technology and how they can be scaled up to be part of the institutional, faculty or School wide strategic approach to innovative pedagogy. Attendees will collectively own the outputs which will be shared globally as part of the Future Happens movement.
About the authors
Peter Bryant
Peter Bryant is the Head of Learning Technology and Innovation at the London School of Economics and Political Science, UK. He leads programmes and initiatives to transform the educational experience at the LSE through the innovative use of technology and digital pedagogies. His team recently was the Overall Gold Award for Innovative Pedagogy at the Wharton-QS Stars Reimagine Education awards. He was previously a Principal Lecturer in Educational Technology and Development at the University of Greenwich. Peter has over twenty years’ experience as a lecturer, Head of Department and curriculum designer, working into two countries (in HE and VET). He is an active researcher in both educational technology and pedagogy. Peter is the co-founder of the Future Happens initiative which uses innovative approaches to problem-solving and change management to engage the wider sector in debates around technology, pedagogy and the future of the University.
Challenges and tensions in the role of the LMS for medical education: Time for the "next generation LMS"?
Full paper
Jill Lyall
Australian National University
@JillACTS
Katharina Freund
Australian National University
@katiedigc
Alexandra Webb
Australian National University
Catch this session
Monday 4 December, 11.30am - 12pm
Stream 1
Room H102 Allison Dickson Lecture Theatre
Abstract
In the context of discussions of a “next generation LMS” and other contemporary challenges in higher education, this case study looks at the iterative process a team of educational designers and Medical School academics used in a review of the Medical School LMS sites. Adopting the framework of the actor network theory, this reflective process discovered the tensions, dynamics and issues involved, and worked to gain and maintain key Medical School staff engagement and support for the review and for any changes that might be recommended. This paper reflects on emerging possible models for technology-enhanced learning beyond our current institutional LMS while acknowledging the institutional constraints on learning innovation within the global higher education context. Next generation LMS models may provide a more flexible future solution that could be applicable not just to medical education, but to higher education generally.
About the authors
Jill Lyall
Jill has a background in social sciences, community services, and adult education. Jill has worked for many years in Vocational Education and Training in a TAFE environment in Western Australia. During that time she developed an interest in technology for learning, and developed her skills for online learning. Since early 2015, Jill has been working on a range of projects with ANU Online, helping to create online materials for post-graduate courses and creating support and training resources in technology enhanced learning for academics at ANU.
Katharina Freund
Katie advises academics on eLearning design and initiatives, researches innovative solutions in education technology, creates digital media resources, and trains staff on Wattle (Moodle) learning management system and other digital tools for teaching and learning. She is also a researcher in education technology and digital communication.
Alexandra Webb
Dr Webb has more than 20 years experience teaching anatomy into undergraduate & postgraduate medicine, allied health & science programs in Australia & the United Kingdom. She has extensive proficiencies in leading the development & implementation of new curricula & resources. She is an innovative educator & educational researcher who takes measured risks in trialling the effectiveness of novel teaching & learning approaches such as serious games, touchscreen technology, adaptive learning, virtual patients & eBooks. In her current role, she is leading the development & implementation of technology enhanced learning & teaching for the School’s MChD as well as creating a flexible collaborative Professional Development program to build capacity in teaching & learning. Dr Webb’s educational practice has been recognised with multiple awards, including Senior Fellowship of the Higher Education Academy & a national Australian Award for University Teaching.
Playing the education system: Competing, exploring, socialising, distrupting, but always engaging
Experimental session
Dan Laurence
La Trobe University
@D4n_
Catch this session
Monday 4 December, 3.30pm - 4.30pm
Stream 6
Room T120
Abstract
Through discovering your ‘gamer type’ as part of this experimental session participants will actively explore, compete, socialise and disrupt their way into the enquiry: what aspects of the education system are ‘gameful’, and how do different students play?
There is contention around the usefulness of the idea that learners fall into different types. Some research shows that curating teaching based on ‘learning styles’ (sensory processing) is of questionable value. However, evidence from learning analytics shows that there are radically differently behaviours exhibited by students and there are impassioned calls for increased personalisation in education.
After a very brief introduction to some leading theories on student engagement we quickly segue into a ‘Gamer Type’ quiz that will determine participants teams. The teams will then compete live using a series of leading game/learning apps as we delve deeper into the enquiry of what aspects of education are gameful, are there different ways students play and if so, does it matter?
BYO device or phone.
About the authors
Dan Laurence
Dan Laurence is a senior educational designer and has taught Graduate Certificate students on the subject of games in education. In 2015 Dan won the Vice Chancellor’s Teaching Excellence award for his work designing and employing game principles at Swinburne University (and accounting for their impact). The following journal article [ http://rdcu.be/uOJG ] has been published detailing the implementation. Dan has a long prior history working in interactive media and has produced games that are used in in around 40 universities across the world.
By design: Facing the academic challenges of implementing technology enhanced learning in higher education and the example of a third year biology unit
Full paper
Brett Fyfield
Queensland University of Technology
@rainbowhill
Iwona Czaplinski
Queensland University of Technology
@IwonaCzaplinski
Catch this session
Wednesday 6 December, 11am - 11.30am
Stream 4
Room L209
Abstract
This paper takes a design research approach to the challenge of transforming learning and teaching in higher education (HE) as it is experienced at the level of an interdisciplinary team composed of content matter experts and specialists in education. It is based on the reflections of members of the team working collaboratively to transform an undergraduate biology unit to improve both student engagement and teaching staff satisfaction.
Using semi-structured interviews and reflective inquiry the authors attempt to uncover the salient features of the process of implementing technology enhanced learning, and generate constructive design solutions. The work is situated in the scholarship of learning and teaching as it encourages "reflection-in-action" and a commitment to sharing what works in STEM teaching and learning in contemporary environments. The teaching team focus on the complex problems of preparation, attendance, and engagement in a series of intensive labs, whilst the professional staff focus on the complex problems of innovation and student engagement in HE.
A number of known and hypothetical learning design principles are integrated with the affordances of the chosen learning environment (OneNote) and used to propose plausible solutions. These solutions are used to iteratively refine the learning environment and reveal new design principles. The paper emphasises the benefits of providing for and supporting the emergence of microcultures, and suggest strategies for those that wish to emulate the approach taken.
About the authors
Brett Fyfield
Brett Fyfield works with people and teams in education to improve learning and teaching through the appropriate use of technology. From his earliest beginnings as a multimedia developer he has designed and developed compelling user experiences in the classroom, online and in the real world that make the most of new media. Currently in his role as Instructional Multimedia Developer at QUT he works with academics, staff and students to develop and support technology enhanced learning. He is dedicated to transforming education through fostering personal and professional growth and promotes the use of design thinking in teams to produce new digital pedagogies. He is interested in understanding how casual conversations become the catalyst for change, and how their transformative power may be harnessed for broader organisational and social change.
Iwona Czaplinski
Iwona holds a Master in Applied Linguistics, an MPhil in Educational research and is currently enrolled in PhD programme in a School of Mathematical Sciences, at Queensland University of Technology (QUT). In her research, Iwona is looking at the ways of assisting modern Science, Technology Engineering and Mathematics (STEM) undergraduate students in becoming expert learners, that is strategic, resourceful and self-regulated. To this end, Iwona investigates students’ learning networks, their networked learning habits and the potential of using better the social, educational and technological affordances offered by new technologies, in the context of ever-changing learning environment.
A cross-disciplinary evaluation of digitally recorded feedback in higher education
Full paper
Michael Phillips
Monash University
@thinkingmike
Tracii Ryan
Monash University
@traciiryan
Michael Henderson
Monash University
@mjhenderson
Catch this session
Monday 4 December, 11.30am - 12pm
Stream 3
Room L206
Abstract
Research demonstrates that assessment feedback created using audio, video, and screencast recordings can offer advantages over text-based feedback. However, the majority of research and experience in this domain has largely been limited to a single disciplinary or cohort context. This project aimed to empirically investigate if recorded feedback (i.e. audio, video, and screencast) could be effectively implemented across different contexts, including disciplines. As part of this, teaching staff from five discrete subjects provided digitally recorded feedback to students on at least one assessment task. Assessment types included various forms of written assignments, completed by individuals or groups of students.
This paper reports on survey data collected from 351 students who received recorded feedback or text-based feedback. Survey respondents were enrolled in five subjects across four disciplines (Education, Pharmacy, Engineering, and Management). To triangulate the survey findings, interview data from nine students are also included. Overall, the findings indicate that students in all disciplines found digitally recorded feedback to be more satisfying, more useful, and more engaging than text-based feedback alone. However, these outcomes differed across contexts; results tended to be elevated in subjects with smaller cohorts, and when richer audiovisual modalities were used. However, in two of the cases students’, while still being overall positive, indicated that the feedback was less clear, usable and satisfying than indicated in other cases. These differences are explored and issues of teacher experience, cohort size, group assessment, and disciplinary cognate traditions are considered.
About the authors
Michael Henderson
Michael Henderson is an Associate Professor and Director of Graduate Studies in the Faculty of Education at Monash University. He researches and teaches on the topics of educational technology and instructional design, including ethics of social media use, and assessment feedback designs. Michael leads the OLT funded project Feedback for Learning and is a Lead Editor for AJET.
Michael Phillips
Michael Phillips is a Lecturer in the Faculty of Education, Monash University. His work focuses on the knowledge expert teachers develop when integrating educational technologies into their practice. Additionally, Michael researchers the ways in which expert teachers make active decisions about their classroom technology integration. Michael’s research regularly involves collaboration with colleagues from Australia, the United States, Europe, Asia and the sub-continent. Michael is a team member of the OLT funded project Feedback for Learning and leads the Learning with New Media research group. Michael is an Associate Editor for AJET.
Tracii Ryan
Dr Tracii Ryan is a Research Fellow in the Faculty of Education at Monash University. Tracii has research expertise relating to the motivations, outcomes, and individual differences associated with internet use. Tracii also has several years of experience working across a range of research projects within the higher education context, and her most recent work focuses on assessment and feedback.
A framework for program wide curriculum transformation
Full paper
Angela Nicolettou
RMIT University
@ANicolettou
Andrea Chester
RMIT University
Spiros Soulis
RMIT University
@SSoulis
Catch this session
Monday 4 December, 11.30am - 12pm
Stream 2
Room R113
Abstract
Designing and delivering higher education programs in a global climate of constant change, technological advances and uncertain futures leads to the need for curriculum transformation practices that are innovative and responsive.
This paper describes a university-wide approach to developing a framework for program level transformation that is strengths-based, data-informed and design-led. A strengths-based approach builds on good practice, creating a space that is positive and forward looking. Data-informed practice and the inclusion of data wranglers on the project allowed for conversations about the known, unknowns and desirable directions to take place and inform directions. Design-led practices introduced design thinking principles such a building empathy and co-design with students, alumni and industry. The emergent framework has three key stages: vision, design and build. The vision stage focuses on the program team, its students, industry and desired direction for transformation. The design stage focuses on defining challenges, ideating, co-designing and creating a plan for development. The build stage uses a rapid prototyping and iterative approach to development that incorporates user testing early in the stage.
The project has delivered a framework for program level transformation and innovation and has shown that a strengths-based approach that is data informed and engages with students as co-designers has the capacity to unite teams, inform program visions and allow for innovative practices to emerge. Taking a learner experience approach to design also highlighted the value in engaging students and industry in curriculum design from the start of the process rather than simply as end users.
About the authors
Angela Nicolettou
Angela Nicolettou is the Manager of the Digital Learning Team in the College of Design and Social Context at RMIT University. Angela has over 20 years experience in Higher Education, leading numerous curriculum design teams, teaching, program management of Graduate Certificates in tertiary teaching, academic development and educational design. A focus of Angela’s work has been teaching with educational technologies, curriculum design, assessment and sessional teacher training.
Andrea Chester
Andrea is the Head of the School of Education and Deputy Pro Vice-Chancellor, Learning and Teaching at RMIT University. She has a background in psychology education and practice, with more than 20 years experience as an academic. Over the years Andrea has taught across the psychology curriculum, with a particular interest in first year and transition issues and she continues to teach in both first and third year. Her research focuses on learning and teaching, with an emphasis on how social capital can enhance learning. Her work has explored how partnerships between students can be mutually beneficial, how partnerships between staff can enhance reflective practice and how partnerships between students and staff can be leveraged to transform learning.
Spiros Soulis
Spiros Soulis is a Learning Designer in the College of Design and Social Context at RMIT University. Spiros experience spans across ESL and higher education, in leading and managing countless learning design teams as well as high profile projects in learning and teaching. His main research areas are in Design Thinking, design for learning and learner experience.